We are looking for talented individuals to join our Voice Process team at Trend Code Technology. If you have excellent communication skills and a passion for customer service, we want to hear from you!
At TCT, we provide comprehensive training and a supportive work environment to help you excel in voice-based customer support roles. Our voice process team handles both inbound and outbound calls for leading international clients.
We offer competitive salaries, performance incentives, and opportunities for career growth in the BPO sector. Our modern workplace features state-of-the-art call center technology and comfortable workstations.
If you're fluent in English with good communication skills, check out our current openings below.
| Qualification | Any Graduate with excellent English communication |
| Languages | English (Mandatory), Tamil/Hindi (Preferred) |
| Technologies | CRM Software, Call Center Systems, Auto Dialers |
| Job Description | Handling inbound customer calls and providing solutions to queries; Resolving customer complaints regarding products/services; Maintaining customer records and updating account information; Meeting personal/team qualitative and quantitative targets; Following communication procedures and company policies; Identifying and escalating priority issues to supervisors. |
| Shift Timings | Rotational shifts (24/7 operations) |
| Qualification | Any Graduate with neutral English accent |
| Languages | English (Excellent communication required) |
| Technologies | Zendesk, Salesforce, Five9, Call Tracking Systems |
| Job Description | Handling international customer calls (US/UK/AU markets); Providing technical support and troubleshooting assistance; Processing orders, forms, applications and requests; Keeping records of customer interactions and transactions; Communicating with customers through various channels; Following up on customer interactions as needed. |
| Shift Timings | Night shifts (US/UK time zones) |
| Qualification | Any Graduate with convincing communication skills |
| Languages | English + Tamil (Mandatory), Hindi (Preferred) |
| Technologies | Sales CRM, Auto Dialers, Lead Management Systems |
| Job Description | Making outbound calls to potential customers; Presenting and selling company products/services; Achieving weekly/monthly sales targets; Maintaining database of prospective clients; Following up on leads and referrals; Providing product information and handling objections; Closing sales and processing orders. |
| Shift Timings | Day shifts (9 AM to 6 PM) |
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